COVID-19: Confusion over ArriveCAN app places southern Alberta couple in quarantine

Donna and Abraham Wolvers from Magrath, Alberta. settle in for an unexpected quarantine of two weeks.

“We were totally caught off guard,” Donna said.

The couple returned from Montana on Thursday, taking advantage of the 72-hour travel window.

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The wolves, who were fully vaccinated, including their booster shots, had their vaccination documents printed with them along with their passports and believed they were in the clear. But they encountered a problem on their way home.

“The first thing he asked for was our ArriveCAN app. We didn’t have that. We didn’t know what it was either, ”Abraham said.

Canada Border Services requires that all travelers entering Canada by air, land, rail or sea have ArriveCAN. The couple said they were not tech-savvy and hadn’t received much help at the border.

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“He wasn’t explaining anything to us, he handed us those little boxes and two papers and told us you were quarantined for 14 days,” Donna added.

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His compatriot in southern Alberta, Gary Stanford, was also unaware of the app, but was fortunate enough to turn around at the border and download what he needed to avoid d ‘have to quarantine. He quickly tried using what he believed to be the correct web version of ArriveCAN, but found himself on a non-government web page.

“It turned out they were all scam, all ArriveCAN on the websites, they’re all scam, so I had to cancel my credit card when we realized,” Stanford added.

The ArriveCAN application and web version are free. The web version does not work on Internet Explorer, so you need to download another browser.

Wolvers and Stanford both said more government communication would have been helpful, and added that it’s important to do your research if you’re considering heading south.

“It’s a lot easier to get to the United States than it is to come home,” Stanford added.

© 2021 Global News, a division of Corus Entertainment Inc.

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