Technology Empowers Intervial’s Strategic Processes

Juan B Arenas, CIO at Intervial Chile SA, explains how the leading provider of road infrastructure and management relies on technology for its most ambitious projects.

Juan B Arenas, CIO at Intervial Chile SA

How is the technological field at the heart of Intervial’s innovation strategy for 2030?

The ISA2030 strategy sees digitalization as one of the key aspects of the period, aimed at maintaining business relevance. We identified the dominant fourth industrial revolution technologies and established a work plan aligned on growth strategies, operational efficiency and customer experience with all areas of the company to make digitalization one of the of the main skills to be developed. This framework was defined at the end of 2016 and has since been updated.

How relevant is it for the IT sector to lead a carbon neutral initiative by the end of the decade?

It is essential to ensure efficiency while having a positive impact on the environment and at the same time providing business benefits. At ISA Intervial, we promote three initiatives: the migration of applications to the cloud, the use of collaboration tools and the daily use of critical information for workers.

Technological progress has allowed hardware services to become software services, as in the case of telephony for example.

We have also introduced digital signature tools which have allowed us to streamline processes, break resistance and significantly reduce paper consumption, which has a positive impact on the environment.

Another initiative is the activation of operational leasing for the use of servers. We were looking for suppliers and partners with state-of-the-art environmentally friendly technology and disposal processes that meet environmental management requirements.

Finally, we assess how to integrate second-use technologies, giving new life to those that have already been abandoned.

What IT projects has ISA Intervial used to improve responsiveness to government, customers and suppliers?

We have implemented robotic process automation (RPA), analytics, SD-WAN, hyperconverged platforms, agile development methodologies, and microservices-based development architecture that are required for the concession activity that supports some of the technologies required by the Ministry of Public Works. .

In this sense and concerned about users, we have also added analytical solutions to predict the behavior of traffic at our toll stations on critical dates. It is essential to activate traffic management plans during these times.

Another crucial aspect is that we have strengthened our cybersecurity work for the continuity of our services and the ecosystem we are building with our customers and suppliers.

In addition, we have advanced Chilean data protection and privacy legislation.

What impact have digital transformation processes had on corporate clients and individuals?

The highway concessions sector has a slower cycle of change than other industries due to regulation, but despite this we are seeing optimism that technology is being incorporated into new tenders and concession conversions. in operations.

The integration of electronic tolls in the tendering process and the evolution of certain toll stations are examples.

We have also integrated technologies that support the BIM (Building Information Modeling) methodology for managing road assets right from the construction phase.

In addition, highways will be an excellent platform for digital integration. They will allow the deployment of technologies such as 5G and Edge Computing, and a large part of these technologies will use, for example, the optical fiber placed on the highways to transport data which will allow the use of artificial intelligence in cars.

How did you manage security risks to protect assets and infrastructure against cybercrime?

Facing risks is a constant effort. We fight cybercrime by educating our employees, making them part of our first line of defense and encouraging people to behave safely when accessing information. We work from identifying violations to analyzing risks.

We also have guarantees and policies for cybersecurity cases, with the support of the audit team to analyze the overall situation of the company. Some of the technological projects that we address concern the protection of our network perimeters, the management of identities, the use of two-factor authentication and the application of intrusion tests to detect vulnerabilities, among other solutions.

What can we expect in the coming years in terms of IT management from a company like Intervial?

Highways will become an integration platform for services and people.

Services such as banking, insurance, health, telecommunications and tourism will digitally interact with users, vehicles and the environment. In this regard, we must think about our IT management to support the delivery and reception of data that generates value for those who pass through the highways.

What final message can you leave to Latin American CIOs about the challenges and risks they face at work?

Most importantly, we need to be clear that we cannot lose sight of service availability, cybersecurity, and continuity plans. Additionally, we need to work with talented teams to embed the changes our people need to make the most of new technologies for the benefit of people and the business.

There is a need to strengthen analysis of the impact of integrating new technologies, including metrics such as usability metrics, operational efficiency, feature consumption, customer experience, and action fast in the face of obstacles that may arise in the processes due to technological changes.

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