Wigan’s new waste collection technology proves a winner

Wigan Council has been awarded the highly regarded iESE Certificate of Excellence for its waste collection technology, which has seen an increase in proactive communication with residents, reduced claim resolution times and reduced usage more than 70% paper.

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Waste collection teams now make rounds equipped with an Apple iPad, allowing them to record information such as missed collections or contamination issues while on the move.

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Barry Lunt and Ian McMillan

This data is automatically shared with the council’s CRM system so that residents can access information about any issues with their service in near-near time through their online portal or the council’s call centre.

Councilor Paul Prescott, portfolio holder of the Council’s Environmental Council, said: ‘It’s great to see the work of our dedicated waste collection teams – both those on the front line and those that keep the service running smoothly – working in partnership working creatively and innovatively to find digital solutions.

“This fantastic new software fits perfectly with the ambition of the municipality to create a digital district and to offer a high quality service to the inhabitants.

“Throughout the pandemic, our waste collection teams have worked tirelessly, rain or shine, without changing scheduled collections, so we are delighted that the implementation of this software has been recognized in this way.”

Ian McMillan at work on waste collection

Wigan’s new ‘in-cab’ solution came from Whitespace, a provider of waste management software for local authorities and the public sector.

The Whitespace system integrates with sat nav software and the council’s operational system to optimize collection routes and help reduce vehicle mileage and associated fuel and emissions, part of efforts consulting to make its processes more energy efficient and more respectful of the environment. the environment.

Whitespace Commercial Director Mike Nicholls said: “It is fantastic that Wigan Council’s commitment to customer service and the environment has been recognized by such a respected organisation. We look forward to continuing to work with Wigan Council to develop the system and help them realize more of the benefits of automation and digitization across the borough. »

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